TRAINING 7 TOOLS
Objective:
– Present the analysis process for identifying, and problem-solving techniques, the causes of deficiencies in products and services;
– Allow the development of procedures in companies aimed at carrying out corrective and preventive actions and detecting sources of problems or opportunities for improvement.
Target audience:
– Directors, Managers, Supervisors and Coordinators working in various areas interested in learning about tools that help promote the process of continuous improvement within organizations that have a Quality Management System.
Workload:
8 hours
Program:
- Basic Concepts of Quality;
- PDCA cycle;
- Quality Tools;
- Brainstorming;
- Cause and Effect Diagram;
- 5W and 1H;
- Dispersion Spreadsheet;
- 8D Methodology for Problem Solving;
- Cases and Practical Exercises.