Quality certifications are an important investment for companies to guarantee the qualification of their services. One of them is ISO/IEC 20000. It defines a series of mandatory requirements based on a set of good practices for companies to perform quality IT service management.
ISO/IEC 20000 provides a framework and systematic approach to plan, implement, operate, review, maintain and improve an IT service management system. In other words, it addresses the mandatory requirements that an IT service provider must meet in order to develop and maintain a Service Management System (SMS). Certification is obtained after an ISO/IEC certified entity performs an independent audit and recommends certification.
It is a standard whose function is to implement an Information Technology Service Management System (SGSTI) in companies, from micro to large, in any sector, that depend on IT services. The norm seeks the quality of IT services, and for that it brings requirements to be fulfilled so that the client receives services with this quality.
The potential benefits of ISO 20000 are numerous, but the most significant and tangible are those that the standard allows your organization to:
- Build and operate an IT management system within a well-defined and clear structure, which at the same time is flexible to the needs and expectations of your own business;
- Reduce vulnerability to organizational risk, especially cyber threats;
- Meet contractual requirements;
- Increase consumer and business confidence and satisfaction with the IT services offered;
- Ensure continuous, trouble-free operation internally and externally.
As you can see, the ISO 20000 certification is one of several steps that an IT professional can take to ensure that his career has the desired success. For entrepreneurs, it should be seen as a way to make the business more competitive, since it expands the company’s capacity to obtain sales opportunities.
Another point that we can highlight is that the certification aims to ensure that the processes of these companies occur in the best possible way, reducing possible errors and internal problems that could threaten their operations. In this way, the delivery of services happens with quality.
ISO/IEC 20000 certification is not mandatory, but it can be seen as an important factor for those who intend to hire new services.