For proper production and service provision, you need to have controlled conditions, but these can vary according to the company’s needs.
And what documented information is needed to define the characteristics of the product or service, as well as the activities to be carried out and the expected results? Below are some questions organizations need to ask to comply with this item.
Do you need detailed drawings, extensive training or even signage at the jobsites?
If your answer is yes: Then you will need to provide the drawings, carry out the training and sign the workstations with instructions that must be followed by the operators of the stations.
How will you monitor activities to ensure that acceptance criteria are met and how often? It needs to be established how you will ensure (audits, indicators, etc.) that the acceptance criteria (need to establish criteria that can be size, weight and etc…) are met and determine the frequency.
What skills and qualifications do your people need when creating your product or service?
Here we have the need to establish a competence and/or training matrix by function, thus ensuring that all people have the appropriate competence and qualifications to perform the function.
Most importantly, how will you identify the product that can be released; Do you need extensive testing and inspection, or might an operator decide that a product or service is acceptable to use for use?
The company needs to define how the product can be released: this release can take place through:
– Inspections (manual or automatic);
– Audits;